We are dedicated to ensuring your stay with us is comfortable and enjoyable. Please be advised that we operate under a strict No Refund Policy for the following reasons:
When you make a reservation with our Hotel, you are reserving specific dates and room(s). These commitments often result in turning away potential guests. As a result, we are unable to offer refunds for cancellations or no-shows.
To maintain operational efficiency and uphold our commitment to quality service, we plan and allocate resources based on confirmed reservations. Last-minute cancellations can disrupt this process, making it challenging for us to manage our operations effectively.
To ensure fairness to all our guests, we apply our No Refund Policy consistently. This approach helps us maintain a level playing field for everyone and allows us to provide the best possible service to all our patrons.
In the event of unforeseen circumstances or emergencies, we encourage you to contact our reservations team. While our general policy is a strict no-refund, we may evaluate situations on a case-by-case basis and consider providing a credit for future stays.
We appreciate your understanding and cooperation with our No Refund Policy. If you have any questions or need further assistance, please don’t hesitate to contact our reservations team at reservation@elixirwoods.com. We look forward to welcoming you to ExilirWoods and ensuring your stay is memorable.